Definition

Baldridge National Quality Award

Baldridge National Quality Award is the Baldrige Award is given by the President of the United States to businesses—manufacturing and service, small and large—and to education and health care organizations that apply and are judged to be outstanding in seven areas:

 - leadership;

 - strategic planning;

 - customer and market focus;

 - measurement, analysis and knowledge management;

 - human resource focus;

 - process management; and

 - results.

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