Definition

External strategic systems

External strategic systems are a kind of strategic information systems that are used primarily by external entities in the business environment, such as customers, clients, suppliers, and distributors, and have a value added component that gives developers some time to reap the benefits of system innovation.

Benefits of External Strategic Systems:

  • Increased customer satisfaction and control.
  • Reduction in transaction costs.
  • Increased market share.
  • Reduction of processing costs.
  • Ability to change higher prices because of value-added component.
  • Increase in profit margins
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