The
Definition Of

Effectiveness

Effectiveness is often described as “doing the right things” – that is, doing those work activities that will help the organization reach its goals.

For instance, at the HON factory, goals include meeting customers’ rigorous demands, executing world-class manufacturing strategies, and making employee jobs easier and safer. Through various work initiatives, these goals have been pursued and achieved.


Effectiveness refers to choosing the right thing to do in order to maximize a company’s competitive advantage.