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Definition

Grievance Procedure

Grievance Procedure is a formal process for addressing any factor involving wages, hours, or conditions of employment that is used as a complaint against the employer.

The grievance procedure provides an orderly system whereby both employer and union determine whether some action violated the contract. It allows both parties to interpret and give meaning to various clauses, and transforms the contract into a “living organism”.


Grievance procedure is a series of steps to be followed by an employee whose complaint to a supervisor has not been resolved satisfactorily.

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