Organization-wide systems (OWS) are those that provide overall, comprehensive, long-term information about the entire organization. These systems integrate information from multiple sources to present a complete view of the organization.
For Example:
- Systems that responds to customer queries for his or her order. An employee will need information on product availability (manufacturing), product discounts (marketing), payment policies (finance), quality issues (damaged items), and so on for customers. And the OWS provide that ability for an integrated view.