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Policy is a written statement that reflects the employer’s standards and objectives relating to various employee activities and employment-related matters.

Policy is a plan that describes how a question or subject should be addressed: it helps guide management decisions. Because they explicity state what is to be done, thus ensuring consistent treatment, policies help managers make decisions on recurring topics such as:

→ Promotions

→ Customer complaints

→ Customer credit

→ Disposal of records

→ Employee eligibility for profit-sharing and stock option plans

→ Use of facilities by outside organizations

→ Work schedules and break periods

→ Sale of surplus property

→ Employee discounts on merchandise

→ Vacations and sick leave

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