DRP (Direct Repair Program) is a common practice in the collision repair industry whereby an insurance company and a collision repair shop have a contractual agreement that establishes business rules, repair parameters, and standardized procedures such as billing practices and record keeping. An advantage of DRPs is that they may provide additional convenience for the insured due to their relationship with the insurance company. A primary disadvantage is that many insurance companies require that their DRPs use a percentage of imitation parts in collision repairs. This may not be in the customer’s best interest. In the vast majority of states, you have the right to have your vehicle repaired at a shop of your own choosing.
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